Refund Policy

Our Promise

We are a family business, and we want you to be treated the way we would want to be treated. If something is wrong with your order, contact us and we will make it right where we reasonably can.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order details and a photo of the issue. We will replace the item or refund it — your choice.

Returns

• For safety and hygiene, opened vials cannot be returned.
• Unopened, unused products in original packaging may be returned within 14 days of delivery; contact us first for return instructions.
• Original shipping charges are non-refundable, and return shipping is the customer’s responsibility unless the error was ours.

Cancellations

Orders can be cancelled any time before they ship — since we confirm every order personally before charging, just tell us when we call or reply to our confirmation email.

Refund Timing

Approved refunds are issued to the original payment method within 5–10 business days.

Contact

Refund questions? Email info@risenhealthsupplements.com or call 256-224-8583.