Frequently Asked Questions
Answers to the things we get asked most. Can’t find yours? Call us — a real person will pick up.
What does Risen Health sell?
High-purity peptides and the supplies that go with them, such as bacteriostatic water. Physician-supervised care is offered separately through our clinic, Risen Personal Health.
How do I place an order?
Add products to your cart and open it from the cart icon. If Pay by Card is shown, you can check out securely online. Otherwise choose Place Order by Email — your email app opens with the order details filled in. Or simply call us at 256-224-8583 and order over the phone. Either way, a real person reviews every order before it ships.
Will I talk to a real person?
Always. No AI, no recordings, no call centers. When you call or email, one of us — the family that owns Risen Health — will be on the other end.
How fast do orders ship?
Orders are typically processed within 1–3 business days and shipped via tracked carrier service within the United States. You’ll receive tracking information once your order is on its way. See our Shipping Policy for details.
How should peptides be stored?
Lyophilized (powder) peptides are best kept cool, dry, and out of direct sunlight; refrigeration extends stability. Once reconstituted with bacteriostatic water, vials should be refrigerated.
What is your return policy?
Because of the nature of our products, we handle returns and refunds case by case — reach out and we will make it right where we reasonably can. See the Refund Policy for specifics.
Can I get medical guidance?
We do not give medical or dosing advice here. For clinically backed, physician-supervised care, visit our sister clinic, Risen Personal Health. For questions about the catalog or an order, call us any time and a real person answers.
Do you provide certificates of analysis (COAs)?
Yes — email us at info@risenhealthsupplements.com with your order number and the lot number printed on your vial, and we will send the certificate of analysis for that lot. See our Quality & Handling page for more on our standards.
What do I need to reconstitute a lyophilized peptide?
Lyophilized (freeze-dried) peptides are reconstituted with bacteriostatic water, which we stock. Its 0.9% benzyl alcohol keeps multi-use vials from growing bacteria. Sterile technique applies, and reconstituted vials should be kept refrigerated.
How is payment handled?
When card checkout is available, payment is handled by Stripe on a secure, encrypted page — we never see or store your card number. Orders sent by email or placed by phone are confirmed personally by one of us, who arranges payment directly with you. Either way you can cancel any time before your order ships.
Is there a reconstitution calculator?
Yes — our Peptide Guides page includes a reconstitution calculator that works out concentration per mL and per syringe unit for any vial size and diluent volume, along with guides on storage, handling, and reading a certificate of analysis. It is reference math only, not dosing advice.
Do you offer bulk or larger orders?
Yes — for larger quantities, call 256-224-8583 and we will work out availability and pricing with you directly.
Are your statements FDA evaluated?
No. Statements on this site have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.